Overview A technical, customer-facing position connecting users, Product, and Engineering teams, focused on supporting a quantitative research platform. -User troubleshooting: Investigate and resolve complex user issues involving data, platform functionality, and quantitative research/alpha workflows. -User communication: Explain technical issues and solutions clearly; ensure users can successfully use the platform. -Voice of the customer: Identify recurring pain points and gather feedback for Product, Sales, and Marketing teams. -Platform engineering: Contribute to backend and platform improvements, including: ·Performance, load sequencing, and software quality ·Automated testing ·Security, role management, and application access ·Storage and data versioning ·Web application server-side development Ideal background: -3-5 years of experience -Comfortable with using English as working language on daily basis -Strong problem-solving and communication skills -Hands-on Python and SQL experience -Familiarity with Unix and automated testing tools (e.g., Selenium, Cypress, Puppeteer) -Quantitative finance or financial-industry exposure is a plus Positioning: This is not a traditional customer-service role. It requires technical depth, structured troubleshooting, and the ability to turn user problems into durable product and engineering improvements.